Shipping & Support
What is your return policy?
Because each piece is handcrafted specifically for you, all sales are final. I can't accept returns or exchanges, but if something isn't right, please reach out. I want you to have a wonderful experience and truly love the piece you bring home.
What if my piece arrives damaged?
Every piece is carefully packaged before leaving my workshop. If your order arrives damaged, please contact me within a few days of delivery and include photos of both the packaging and your piece so I can resolve it as quickly as possible.
How long will it take to receive my order?
Every piece is handcrafted to order in my Wyoming workshop. Current lead times are listed at the top of the website and may vary throughout the year.
Craftsmanship & Care
How do the lighted pieces work?
My illuminated artwork features warm LED lighting that creates a soft, inviting glow. Each product listing includes the specific power option and any included remotes, timers, or dimming features.
How do I care for my artwork?
Simply dust with a soft, dry cloth and avoid prolonged exposure to direct sunlight, excessive moisture, or extreme temperature changes to help preserve its beauty.
Will my piece look exactly like the photos?
No two pieces are exactly alike. Natural wood grain, knots, and stain absorption create subtle variations that make every piece uniquely yours.
Why do the colors look different in person?
I photograph each piece as accurately as possible, but device screen settings can affect how colors appear. Natural wood also reflects light differently throughout the day, adding to its character and warmth.
About the Artwork
How are the pieces made?
Every piece is designed and handcrafted in my Wyoming workshop using premium and reclaimed materials. Every step, from design to final assembly, is completed with care and intention.
Can I request a custom piece?
Absolutely! Some of my favorite projects begin with a story. If you have a meaningful place, memory, or idea you'd like to bring to life, I'd love to hear about it
Can I personalize an existing design?
Some pieces can be personalized with names, dates, or meaningful details, while others are part of a fixed collection. If you're unsure what's possible, please reach out before placing your order.
Opportunities & Partnerships
Do you offer wholesale or trade partnerships?
Yes! I welcome partnerships with boutiques, interior designers, and businesses looking for meaningful handcrafted artwork. If you're interested in working together, please get in touch.
Do you offer workshops or speaking opportunities?
Yes! I occasionally offer workshops and enjoy sharing the creative process behind Family's Creations. If you're interested in hosting a workshop or speaking engagement, I'd love to hear from you.
Still have a question?
I'd love to help. Whether you're wondering about a piece, dreaming up a custom commission, or simply need a little guidance, I'm always happy to answer your questions.